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Suggestions and Complaints

Thank you if you want to share your suggestions for improvement with us.

Suggestions and Complaints

Multicert appreciates all suggestions for improvement and hopes to continue to meet your expectations.

Where can you present the improvement suggestion?

Via email:

Submit a complaint

Based on the legislation of July 1, 2018, presented by the Directorate-General for the Consumer, we hereby inform you that the Complaints Book in electronic format is available on our website.

The fact that you are our customer and feel the need to file a complaint, which has an associated negative value for Multicert, we consider it fundamental for us to understand and detect any gaps that may arise in the provision of services to our customers, with a view to continuous improvement. of our products and services.

Where can you file a complaint?

Through the website:


Alternatively, can you opt for an Alternative Consumer Dispute Resolution?

Access through the link: Alternative Resolution of Consumer Disputes.